Professional Conduct Complaint

As a self-regulating professional association, CPA Australia members voluntarily agree to be bound by CPA Australia’s Constitution, By-Laws, Code of Professional Conduct and applicable regulations. These standards aim to ensure the accountancy profession works to a high level of professionalism and provides a quality of service.

To submit a complaint

Please ensure you have your documentary evidence ready to upload before proceeding, as your complaint will not be assessed without it.

You must complete all mandatory fields and upload your documentary evidence, prior to clicking submit.

Receipt of your complaint will be acknowledged in writing.

Your complaint, and supporting documentation, will be provided to the member for response.

You will be notified in writing of the outcome of your complaint. If you are unable to submit the complaint online, please contact: [email protected] or 1300 73 73 73 and ask for Professional Conduct.

Privacy Statement

Personal information will be handled in accordance with the CPA Australia Privacy Policy.

The Information you provide when you engage in the complaint process will be used by CPA Australia to investigate the complaint and, if the matter proceeds to Disciplinary Proceedings, for the purpose of conducting such CPA Australia disciplinary proceedings.

CPA Australia may disclose the Personal Information you provide us, to:

• The Member in question and their representative/s
• Persons involved in dispute resolution processes involving CPA Australia, CPA Australia members, members of disciplinary panel/s appointed by the Board and staff of CPA Australia involved in the disciplinary process
• External service providers to whom we have contracted out functions, such as transcript recording service providers, but only for the purpose of CPA Australia’s disciplinary procedures